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Delivery Information
We are pleased to accept orders from outside of the Indonesia. We support payment via Bank Transfer, Western Union and Paypal payment methods for International customers. All items in our store are listed in US dollars, Euro and Pound Sterling. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping :
Can You Provide Me With a Tracking Number?
Yes. We provide you with an International tracking number.
How Much Will it Cost to Ship to Me?
The
pricing for the shipping options will be presented to you before you
finish your checkout. All of the store items are weighed properly so
when you check out, the system will compute the correct shipping charges
for you and present you with a list of shipping options. If you put
some items in your shopping cart and start the checkout process, you can
see what the shipping charges will be without actually needing to
complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included
in your shipping fee paid to us. You will need to pay any customs,
duties or tax fees to your local delivery person after your packages is
processed by customs.Tools Promo Shop is unable to determine what your
country may charge you for these fees. We suggest that customers contact
their local postal carrier or customs department for further
information on duties, taxes, or custom fees for their country.
Warranty Issues
Please
contact Tools Promo Shop Customer Service with any concerns regarding
defective products so that our team can assist you with finding a
resolution through the proper channels.
Damaged Package Claims
If
you have received your order, and your package was damaged in transit,
please contact us within 48 hours of receipt of your package. Customers
with damaged packages can file a claim directly with us. Please complete
our Damaged Package Claim Form and mail or fax it to us for review.
Please keep all packaging (box, packing paper, etc.) for verification
purposes. We will most likely request the damaged product(s) be shipped
back to us for verification.
Lost Package Claims
If
you have not received your order, and feel your package may be lost,
please contact us. All packages shipped by Tools Promo Shop are insured
for 100% of the package's value. If your package is in fact lost, we
will either replace the package, credit your account for the full
amount, or offer you a refund for the full amount of the order.
